FAQs

Step 1: Log in to your My Somerset account.

Step 2: On the profile page click Link Account Number and then Link your current Customer ID Number here on the next page.

Step 3: If prompted, complete the missing fields from your My Somerset profile

Step 4: You will be re-directed to login.somersetcountycc.co.uk. Enter your Customer ID number within in the Supporter ID field and click Link, which if you own one, has been emailed to all supporters. Members can also find their Customer ID Number the front of their Membership cards.

If you are unsure of your Customer ID number, please contact mysomerset@somersetcountycc.co.uk with your name and address.

If you have multiple Customer IDs and don’t know which one to use please contact mysomerset@somersetcountycc.co.uk and we will confirm to you.

You will now be able to access your ticketing account with your My Somerset log in. If you see any error messages or have any issues completing this process please contact mysomerset@somersetcountycc.co.uk

We will send you an email to the email address you provided. There will be a link in this email, which you need to click on to register your account.

It may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow the next steps:

• Check your junk and spam folders.
• Ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your My Somerset Account.
• Add {mysomerset@somersetcountycc.co.uk} to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.
• Register using your Facebook or Google+ account as this does not require email validation
• Try using an alternative email address which you have access to.

If none of the steps above work, please contact mysomerset@somersetcountycc.co.uk or call the Ticket Office on 01823 425301 with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.

Go to login.somersetcountycc.co.uk and click “forgot password”, you will be sent a link to the email registered to your account inviting you to reset your password. If you cannot access this email account now please contact mysomerset@somersetcountycc.co.uk for further assistance.

You will need to link your My Somerset account to your Ticketing account, follow the instructions below

• Login to your My Somerset account atlogin.somersetcountycc.co.uk
• Confirm your opt in preferences – make sure you tick YES to emails from Somerset County Cricket Club in order to receive important updates and offers from the club
• Click Link Account Number on your Profile page
• Click Link your Current Customer ID Number here on the Linked Accounts page
• If you are missing any required fields you will be prompted to complete them in your My Somerset profile
• When directed to login.somersetcountycc.co.uk add the Customer ID number that has been emailed to you, Members can also find it on their Membership cards. If you do not know your Customer ID number contact mysomerset@somersetcountycc.co.uk. If you do not have an email address on your ticketing account you won’t be able to link, please contact mysomerset@somersetcountycc.co.uk to add your email address to your ticketing account
• If you have entered the correct number, you will be logged in to your ticketing account. If you link to an incorrect number, click on the name in the top right and click “Not you?” Highlighted in green. If your number is not recognised or you cannot link to the account please contact mysomerset@somersetcountycc.co.uk so we can confirm your account information.

If you are unable to link the two accounts after following this process it may be because we have different details on file to those you are choosing to register with.

Your My Somerset account needs to have the same contact details as the ticketing account we currently have on file for you. If your ticketing account details are out of date or you no longer have access to the email address, we have on file please contact us at mysomerset@somersetcountycc.co.uk to update your information.

Once the details have been updated you will be able to link your My Somerset and ticketing accounts within 30 minutes. If you see any error messages or have any issues completing this process please contact mysomerset@somersetcountycc.co.uk

To purchase tickets online on behalf of another supporter you need to ensure they are linked to your Friends and Family list in your ticketing account.

To add Friends and Family click here and log in with your My Somerset account

If the person you want to purchase for isn't appearing in the list click NEW and add their Customer ID Number and Surname.

If you need any support contact mysomerset@somersetcountycc.co.uk

Yes, your My Somerset account will now be your log in for all of our digital platforms including wba.co.uk, tickets.somersetcountycc.co.uk future digital platforms.

You will need to link your ticketing account to your My Somerset account to access your ticketing history online. Click here for instructions.

Firstly check that you have used the correct Customer ID number.

If you have it may be that the details in your My Somerset account don’t match those on your ticketing account. Please contact mysomerset@somersetcountycc.co.uk with the Customer ID you are trying to link to and your name, address, email and date of birth details in your My Somerset account.

If they don’t match we will update your ticketing account and you will be able to try to link again in 30 minutes after we have confirmed your record has been updated.

Please contact mysomerset@somersetcountycc.co.uk with the details of the account and both the incorrect number and correct Customer ID number for linking. We will have to do this on your behalf and may take up to 72 hours so please ensure this is done in advance of you wanting to buy match tickets.

For security reasons supporters are not able to update some fields in their My Somerset account. If you are having this issue please contact mysomerset@somersetcountycc.co.uk and confirm the correct information and we will update your account.

Check that you are using the correct email address

Try resetting your password (Click Forgot Password)

If neither of these work please email mysomerset@somersetcountycc.co.uk

If you have a Membership please ensure you use this Customer ID which will be printed on your Membership Card.

If you have multiple Memberships please contact SCCC to discuss.

If you don’t have a Membership but do have multiple accounts either contact mysomerset@somersetcountycc.co.uk to discuss or link to the account with the most transaction history.

My Somerset accounts have to use a unique email address. If you want other members of your family to have their own log in you will need to create a My Somerset account with another email address.

Alternatively, you can add them to your Friends and Family list in your ticketing account and you will be able to log in and purchase on their behalf in the future.

If you are concerned that someone has your log in details we recommend you change your password immediately. If you have further concerns about the security of your account please contact mysomerset@somersetcountycc.co.uk

Yes, any supporter can register for a free My Somerset account.

Supporters under 16 will only be able to purchase using their account by confirming they have the permission of a parent of guardian. The easiest way to purchase match tickets for a junior supporter please ensure they are added to your Friends and Family list.